On I contacted Aimersoft again via their support page and also emailed them requesting a refund. On I sent another message via their site and also sent an email detailing my issues and requesting support. I received a 'boiler-plate' email response but no follow up. I contacted Aimersoft following the directions exactly on their support page. On I became aware that the software was not functioning properly. I bought Aimersoft DRM Media Converter on. This is why I always read reviews before I make a finale decisionīUYER BEWARE! Better yet DO NOT BUY ANYTHING FROM AIMERSOFT. So why pay for an application that'll run just like the free trial, and cause it'll run like the free trail, customer support wont help you and ignore you to ensure that they cant help you. Every file I moved or dragged said failed which confused me at first, refreshed the application, reinstalled, checked the version and in the end still giving me a failed error, so, in the end I thought about purchasing the software, to my surprise, the customer service is poor, the app doesn't work as promised and promoted, and to be able to use it on more then one computer ill have to purchase two licenses. While using the free trial, the interface seems user friendly and simple to use, but at times I was fully unsure of what I was doing, I had selected different files, all I wanted to adjust so I can have them and play them on other devices as Ill be taking trip in the near future where at times Wi-Fi will be down and 4G and 5G wont be reachable.

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